Shipping / Local Pickup
COVID 19- Delays - now updated.
Due to current Lockdown restrictions in some states, postage deliveries are being affected.
We aim to dispatch all orders within 1-3 working days from receipt of payment, subject to stock availability.
Australia post have advised the following timeframes for deliveries at this current time:
Standard Delivery: 4 to 10 Business days
Express Post: 1 to 3 Business days
Please ensure you order ahead of time to avoid delays
Postage and Shipping Information
- We ship from Adelaide, Australia
- We do not have local pickup available at this time.
- Please note that our production time for all items is 1 - 4 business days and in some cases, depending on very busy periods it may be more. This is on top of Australia Post shipping times. If you require something urgently, please contact us. We are always happy to work with you, and will assist where we can. For more information, contact us for current shipping times.
- If you have a special event that you require products for, please select the option for express post and advise us of the event date.
- Free Shipping excludes HIRE products , Neon Lights, Frames, Backdrops, and any advised that freight will be calculated upon postcode.
- International postage charges apply on all orders outside Australia.
- We do not replace or refund for any items lost in the post without a tracking number. While we have great faith in the Postal system, items do become misplaced and lost in transit and we do not replace items without a tracking
As we Ship from Adelaide, Australia, once your order is mailed, we cannot guarantee shipping times for international shipments.
We do offer standard and express postage.
Standard International Delivery
If you require tracking number, standard shipping starts at $25 AUD. Delivery will take up to 10 - 15 business days with tracking number.
Express International Delivery
Express International Shipping starts from $42.00 AUD. Delivery will take approx 2 - 10 business days and a tracking number is provided. Please note this is an estimate only and delivery within this time frame cannot be guaranteed due to Covid 19 Delays.
In some circumstances, delivery to certain countries and zones may take longer due to customs and circumstances that are beyond our control. Please allow adequate time for your delivery to be sent before your event to ensure you receive in time. Balloonies Studio will not be held responsible for any delays in postage.
Some items inc tassels attract a higher rate.
All delivery times are estimates only and we cannot guarantee times. Balloonies studio are not held responsible for any delays in deliveries to other countries.
Further information regarding shipping times can be found on the Australia Post Website here.
We do not provide refunds if your items arrive late.
Tracking your parcel